Q. Can I install the Surelock myself?
A. Yes. It takes about 30 minutes depending on your skill
level. If you can drill a hole then you have the skills to
install Surelock yourself. Otherwise, you can pay a locksmith,
carpenter, or a handyman to install it for you. If you have
any questions please give us a call.
Q. What kind of tools would I need
to install Surelock?
A. You would need, a power drill, Robertson # 8 screwdriver,
1/8" drill bit, steel or wood for the screws that hold
the lock onto the door, ¾" drill bit, wood or
masonry to drill into the floor, and a pencil and safety glasses.
Q. Can I get other colors?
A. Yes. Surelock is presently available in Bright Brass and
Brushed Stainless Steel. We can also powder coat our product
to any color you desire for a small fee. Please let us know
the color when placing your order.
Q. What makes Surelock so strong
A. Our product uses the floor for its anchoring point, not
the door jam. The door jam will break very easily when minimal
force is applied. We use a 5/8 of an inch thick stainless
steel bar attached to the door that drops into a floor plug.
This is now using the floor and the door for its strength.
The stainless steel bar that inserts into the floor plug has
been engineered tested to withstand greater sheer force impacts
of 10,000 lbs. No door or door jam will withstand that.
Q. What keeps the bad guys from reaching
in and pulling up Surelock?
A. At the top of the lock you will see a locking knob. This
knob moves Surelock into the different positions and also
with a few twists clock wise, locks Surelock into place. This
will enable anyone from reaching their hand or other objects
to try and lift Surelock out of the locked position.
Q. What if I have a hollow metal
door? Can I still install Surelock?
A. Yes. When you attach Surelock to the door you have to
pre-drill six, 1/8" holes. When you insert the screws
to attach the lock do not over tighten the screws
Pre-drill for wood doors as well.
Q. Will Surelock fit my double door
A. Yes, Surelock fits almost any in-ward swinging door. We
also have the Surelock Flush-Bolt that can be used on the
dummy door. The two pins holding the dummy or non-active door
locked are generally very small and weak and can be kick-in
quite easily. That's why we suggest using the Surelock Flush
Bolt as well. You will find a full description and picture
or the Flush Bolt at bottom of our product page.
Q. Once installed, is Surelock difficult
A. No, it's very easy to use. You should never have to bend
down because you can lock and unlock Surelock from the standing
position. Using the locking knob you just lift and turn into
position. It's that easy.
Q. What kind of guarantee is there
A. Surelock has a lifetime warranty on materials and manufacturing
defects. We will replace any defective product with a new
Q. If I don't like it, can I return
A. Yes. You can return Surelock within 30 days of purchase
if returned in the original condition. You will get a full
refund of the purchase price, not including shipping and handling.
Contact us at 604-789-5625
for shipping instructions.
Q. If I move, can I take Surelock
A. Yes. You will have to remove the screws and fill the holes.
If you need new floor plugs please contact us and we would
be happy to send you what you need.
Q. Is there a stronger or safer
door lock on the market that will protect me and my family?
A. No. Surelock is the Best.
Q. How can I get Surelock on my
A. You can call us at, 604-789-5625
or email us at, firstname.lastname@example.org
We hope this has answered some of the questions you may have.
If you have any more questions or concerns, please don't hesitate
to call us. We would love to hear from you.
DISCLAIMERS and WARRANTY
Innovative Locking Systems Inc. warrants to the original
purchaser of this product shall be free of defects in materials
or workmanship (Other than deterioration of the original finish,
for the life of the product). Innovative Locking Systems Inc.
will at its option, repair or replace any product, which upon
inspection by Innovative Locking Systems Inc., is determined
to be defective or to have malfunctioned or otherwise failed
to conform to this warranty under normal use and service during
the term of this warranty, at no charge for parts or labor.
Provided the product has not been modified, abused, misused,
installed and operated to the contrary to the furnished instructions.
Innovative Locking Systems Inc. maximum liability hereunder
shall be limited to the purchase price of the Product. In
no event shall Innovative Locking Systems Inc. be liable for
any consequential, indirect, incidental, or special damages
off any nature arising from the sale or use of the Product,
whether in contract, tort, strict liability, or otherwise.
This is the only express warranty provided by Innovative Locking
Systems Inc. that is applicable to the Product. Innovative
Locking Systems Inc. neither assumes nor authorizes any other
party to offer or assume for it any other express warranty.
Innovative Locking System Inc. does not claim to guarantee
that this lock will stop an intruder if they are determined
and persistent in breaking through the door. It is not possible
for any security device to guarantee total and complete security.
Please insure that this product has been installed properly,
and that your door and door frame is solid and in good condition.
Always call 911 in an emergency situation.